ppgaming Privacy Policy – How We Handle Your Personal Data

1. Information We Collect

When you register and use ppgaming, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player in the Philippines. The categories of information we collect include the following:

• Registration details: your full name, date of birth, email address, mobile number, and a username of your choice.
• Identity verification documents: a government-issued ID or passport, which we are required to collect under applicable Philippine regulations before processing withdrawals or when our compliance team flags an account for review.
• Payment information: details of the payment method you use to deposit or withdraw funds, such as your e-wallet account reference or bank account number. We do not store full card numbers on our servers.
• Device and usage data: your IP address, browser type, operating system, pages visited, session duration, and in-app activity. This data helps us detect fraud, improve platform performance, and personalise your experience.
• Communications: any messages you send to our support team, feedback you submit, or responses to surveys we may conduct from time to time.

We collect only the information that is genuinely necessary for the purposes described in this policy. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless you voluntarily provide it in a support communication and it is directly relevant to resolving your query.

2. How We Use Your Information

ppgaming uses the personal information we collect for the following specific purposes, all of which are necessary to provide you with a safe, fair, and enjoyable platform experience in the Philippines. We do not use your data for any purpose that is incompatible with the reasons listed here without first obtaining your consent.

• Account management: creating and maintaining your player account, verifying your identity, and processing your login credentials securely.
• Transaction processing: handling deposits and withdrawals in Philippine pesos (PHP), verifying payment details, and maintaining accurate financial records as required by law.
• Platform security and fraud prevention: monitoring account activity for signs of unauthorised access, money laundering, or other prohibited conduct, and taking action where necessary to protect you and other players.
• Regulatory compliance: meeting our obligations under applicable Philippine laws and regulations, including identity verification, age verification, and record-keeping requirements.
• Customer support: responding to your enquiries, resolving disputes, and improving the quality of our support services based on interaction history.
• Platform improvement: analysing aggregated usage data to identify technical issues, optimise page performance, and develop new features that better serve Philippine players.
• Responsible gaming: using your activity data to identify patterns that may indicate problem gambling behaviour, so we can proactively offer support tools or reach out where appropriate.

Where we rely on your consent to process data for a specific purpose — such as sending you promotional communications — you may withdraw that consent at any time by contacting our support team at [email protected]. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.

3. Sharing Your Information

ppgaming does not sell your personal data to third parties for marketing or commercial purposes. We share your information only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

• Payment processors: we share relevant payment details with our authorised payment partners to process your deposits and withdrawals. These partners are contractually bound to handle your data securely and only for payment processing purposes.
• Identity verification providers: we use third-party KYC (Know Your Customer) services to verify the identity documents you submit. These providers process your data solely for verification and are prohibited from using it for any other purpose.
• Regulatory and law enforcement authorities: we may disclose your information to Philippine government agencies, regulators, or law enforcement bodies where we are legally required to do so, or where disclosure is necessary to prevent or investigate suspected illegal activity.
• Technology and hosting providers: our platform infrastructure relies on trusted cloud hosting and technology partners who may process your data on our behalf. All such partners are subject to data processing agreements that require them to maintain appropriate security standards.

We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place, consistent with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). When international transfers are necessary — for example, to a cloud hosting provider — we ensure that appropriate contractual protections apply.

4. Data Retention

We retain your personal information for as long as your account is active and for a reasonable period thereafter, in order to meet our legal, regulatory, and business obligations. The specific retention periods we apply are as follows:

• Account and transaction records: retained for a minimum of five years after account closure, as required by applicable Philippine financial regulations and anti-money laundering rules.
• Identity verification documents: retained for the duration of your account and for five years after closure, or longer if required by a regulatory authority.
• Support communications: retained for three years from the date of the last interaction, to allow us to reference prior conversations when resolving future queries.
• Device and usage logs: retained for up to 12 months in an identifiable form, after which they are aggregated or anonymised for analytical purposes.

When your data is no longer required for any of the purposes described in this policy, we will securely delete or anonymise it. If you request account closure, we will begin the deletion process for data that is not subject to a mandatory retention period within 30 days of confirming your identity and processing any outstanding balances.

5. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to the personal information that ppgaming holds about you. We are committed to honouring these rights promptly and transparently. Your rights include the following:

• Right to be informed: you have the right to know what personal data we collect, why we collect it, and how it is used — which is the purpose of this Privacy Policy.
• Right of access: you may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within 15 business days.
• Right to rectification: if any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account details directly from your account settings, or contact support for more complex corrections.
• Right to erasure: in certain circumstances, you have the right to request that we delete your personal data. This right is subject to our legal and regulatory retention obligations, which may mean we are unable to delete certain records immediately.
• Right to object: you have the right to object to the processing of your personal data for direct marketing purposes. You may also object to other forms of processing where we rely on legitimate interests as our legal basis, subject to our overriding legitimate grounds.
• Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.

To exercise any of these rights, please contact our support team at [email protected] with your registered username and a clear description of your request. We may need to verify your identity before processing your request. If you believe your rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.

6. Security Measures

ppgaming takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security practices include industry-standard encryption for data in transit and at rest, strict access controls that limit which staff members can view sensitive player data, regular security audits and vulnerability assessments of our platform infrastructure, and multi-factor authentication options for player accounts. We also maintain an incident response plan so that, in the unlikely event of a data breach, we can act quickly to contain the incident, notify affected players, and report to the National Privacy Commission as required by law. While no online platform can guarantee absolute security, we continuously review and update our security practices to address emerging threats and maintain the trust of our Philippine player community.

7. Cookies and Tracking Technologies

ppgaming uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players interact with our site. Cookies are small text files stored on your device when you visit our platform. We use the following categories of cookies: strictly necessary cookies that are essential for the platform to function (such as session management and security tokens); functional cookies that remember your language preference and login state; and analytical cookies that help us understand how players navigate the platform so we can improve the user experience. We do not use advertising or third-party tracking cookies that share your data with external ad networks. You can manage your cookie preferences through your browser settings at any time, though disabling strictly necessary cookies may affect your ability to use certain features of the platform. By continuing to use ppgaming after being presented with this notice, you consent to our use of cookies as described here.